PASS GUARANTEED 2025 FANTASTIC GCX-WFM: TEST CLOUD CX WORKFORCE MANAGEMENT CERTIFICATION SAMPLE ONLINE

Pass Guaranteed 2025 Fantastic GCX-WFM: Test Cloud CX Workforce Management Certification Sample Online

Pass Guaranteed 2025 Fantastic GCX-WFM: Test Cloud CX Workforce Management Certification Sample Online

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q70-Q75):

NEW QUESTION # 70
Intraday monitoring in Genesys Cloud only tracks adherence for past shifts, not current activities.
Response:

  • A. False
  • B. True

Answer: A


NEW QUESTION # 71
When we set the Activity Equivalency option to No, the agent is in adherence.
Response:

  • A. False
  • B. True

Answer: A


NEW QUESTION # 72
The Maximum Occupancy % for Deferred Work setting applies to ___________.
Response:

  • A. Agents who handle non-voice interactions
  • B. Agents who only take calls
  • C. Agents who handle outbound interactions
  • D. Agents who handle multiple interaction types

Answer: D


NEW QUESTION # 73
When setting up a work plan in Genesys Cloud, which two configurations are essential for defining agent work patterns?
(Choose two)
Response:

  • A. Activity codes for task identification
  • B. Agent skill level allocation
  • C. Real-time adherence settings
  • D. Daily shift start and end times

Answer: A,D


NEW QUESTION # 74
Which feature in Genesys Cloud allows you to adjust the predicted call volume?
Response:

  • A. Real-Time Adherence
  • B. Agent Scheduling
  • C. Activity Code Editor
  • D. Forecast Modification

Answer: D


NEW QUESTION # 75
......

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